Welcome to the PMCS.helpLine Software Group.

Your partner for strategic consultation, individual software solutions, tailor-made processes and first-class support.

Quality and cost efficiency for your business

Benefit from uniform IT services and solutions from a single source.

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Service Management

IT service, customer service, mobile customer service, service controlling – utilize a uniform platform for all service processes.

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Strategic Service Consulting

The ideal combination of the top management consultation approach and a perspective on what is possible. For your optimal business IT alignment.

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IT Solution Services

Individual software solutions for your security, storage and systems management – based on the products of leading technology partners.

Financial management software for shared services – irrespective for which application area

“Control is good, trust is better” – PALFINGER AG invoices its IT costs in a usage-based manner

PALFINGER is a leading manufacturer of innovative lifting solutions that are used on commercial vehicles and in the maritime sector. The company has enjoyed steady growth in the last years; acquisitions, new collaborations and joint ventures have secured its market position. The latest successes have turned PALFINGER into a large global player within a very short time and this has presented new challenges in regard to IT controlling.

Our secret of success

The foundation for an excellent project result is the trusting cooperative partnership with our customers, partners and employees.


Rolf Loevenich,
head of IT administration,
ifb group

“PMCS.helpLine is intimately familiar with the products that it offers. We benefit from this knowledge in everything ranging from the selection of solutions up to the hotline support. For this reason, as customers, in our intensive collaboration we simply feel secure and in safe hands.”


Diana Coso,
Director Partner Sales,
EMC Germany

„For our customers to be able to realize the maximum business value with EMC Solutions, we need partners like PMCS.helpLine Software Group. The high competence and “We live service” mentality of PMCS.helpLine ensure long lasting and trusting client relationships. “



Rico Biron,
team leader IT infrastructure and support,
PMCS.helpLine Software Group

“The work climate at the PMCS.helpLine Software Group is very pleasant. Everyone is supported according to their specific strengths and weaknesses and as a result can achieve their specific goals in an excellent manner.”

Would you also like to take on exciting projects of well-known customers together with personable colleagues?

Whether training, dual curriculum, traineeship or direct entry – with us you will not only be challenged, but also supported in an optimal manner. Become a member of our great team!

Get to know the advantages of the PMCS.helpLine software solutions for the digitization of your business processes.