Business Areas

Services, software and processes

Mature solutions and advice for your service, security, storage and systems management

Optimize your business processes – with the uniform solutions of the PMCS.helpLine Software Group

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Strategic service consulting: Have your ideal service process modeled based on the strategy by means of the analysis of the business processes.

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Service management: Utilize the solutions from the areas of IT, customer, field service and financial management for your universal service process.

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IT solution services: We implement solutions for security, storage and systems management on the basis of the products of leading technology partners.

Lower your service costs. Digitize all of your service processes on a single platform.

Use of helpLine

Service management – a platform for everything

IT service management, customer service management, field service management, shared service management or financial management – we offer a universal platform for all areas of the service provision. For every request, for every service task. The user-friendliness of our software solutions is of particular importance to us. Because only then will your employees enjoy the service and be able to achieve a high degree of customer satisfaction. While simultaneously enjoying maximum efficiency. Hybrid operation models (on premise, cloud & managed services) ensure the smooth operation of your solution. At with all of this, we work according to the integrated concept in order to lower costs. This entails that we will support you in the optimization of service processes and the lowering of service costs.

helpLine – the solution for your IT service management www.helpLine.de

Serviceware – the solution for your customer and field service management www.serviceware.de

anafee – the solution for your financial management www.anafee.eu

 

Start your project with the right strategy. Strategic service consulting draws up a model of the ideal service process for your specific company.

Strategic service consulting: Strategic optimization of your processes with guaranteed practicality

Strategic service consulting establishes the connection between strategy and implementation. Starting with the strategy by means of the analysis of the business processes, we model the service process for your company and in this manner combine the advantages of both classic strategy as well as IT consultation. Both small and medium-sized businesses as well as companies listed on the DAX stock exchange from various business sectors belong to our satisfied customers. With knowledge of their specific interests and requirements, strategic service consulting is able to support customers – irrespective of the company size – in the best manner possible. From the project start, well established top management consultants collaborate on comprehensive solutions with IT experts experienced in implementation. We develop strategic concepts with a view on what is possible. And most importantly: We offer individual solutions in the consultation approach and ensure that expenditure and benefit are properly balanced.

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Dr. Florian Meister, managing director of Strategic Service Consulting GmbH, in an interview with the German IT publication “Computerwoche”.

Rely on the trusting partnerships for your successful IT project.

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IT Solution Services – for your storage, security and systems management

The business division “IT Solution Services” develops and implements PMCS.helpLine solutions for security, storage and systems management based on the products of leading technology partners. Building on the successful collaboration with more than 1,000 customers, we offer the smooth project execution from a single source. Due to the fact that we focus on only a select number of partners, our employees have a high degree of specialized competency. Furthermore, our certified support ensures the highest degree of quality in customer care. An additional advantage: Due to the long-term and trusting collaboration, PMCS.helpLine enjoys a high degree of importance with the partners including direct management access. Each and every challenge can be mastered jointly in such a partnership.

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Top marks for our support center

The above-average quality of our support center is reflected in a high degree of customer satisfaction with a current Net Promoter Score (NPS) of 55 percent. Our support center is available to all of our customers – irrespective of the utilized solution. Additionally, our support center also offers managed services. Benefit from the great savings in time and resources and utilize the ready-made recommendations for action.

Proof of our competence – the awards received from our partners

A selection:

2015: “Nexthink Best New Partner of the Year Europe”

2014: “Symantec Best Retention Partner of the Year”

2014: “Symantec Most Committed Partner”

2013: “EMC Rookie Partner of the Year”

Award Symantec

From left to right: Michael Piontek (PR Manager, Veritas), Dirk Martin (founder of the PMCS.helpLine Software Group), Leif Walter (head of sales, PMCS GmbH & Co. KG) and Christian Nern (former country manager Germany, Symantec Germany) at the award ceremony for “Symantec Best Retention Partner of the Year” in 2014