References – Tried-and-tested solutions suitable for practice
Read why our customers are happy with their choice.
IT solution services: Health check of the client landscape with the municipal utilities
By using the Nexthink solution, Stadtwerke Tübingen (the municipal utilities of the city of Tübingen) is able to detect performance issues with its corporate PCs early on
Stadtwerke Tübingen wanted to obtain more detailed information on the state of security of its corporate PCs. With Nexthink, the company has introduced a solution for the monitoring of the PCs with the goal of detecting performance issues and behavioral problems in the client landscape early on. With the support of PMCS.helpLine, in a just a few weeks Stadtwerke Tübingen has been able to set up an optimal workflow.
Financial management: IT cost accounting in international industry
PALFINGER AG charges its IT costs allocated to the respective originator with anafee
PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in an as transparent manner as possible and allocate to the respective originator for all parties involved. For this reason, in regard to IT controlling, PALFINGER relies on professional financial management with the use of the financial management solution anafee.
IT service management at one of the largest chemical parks in Europe
With helpLine, CURRENTA achieves better service quality and higher user satisfaction
CURRENTA introduced a new solution for the IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of one of the largest chemical parks, the “Chempark” locations in the German cities of Leverkusen, Dormagen and Krefeld, realized the project together with the software manufacturer PMCS.helpLine in six business areas.
Customer service management: Use customer feedback and complaints in retail trade
With Serviceware, the MPREIS supermarket chain turned customer feedback into quality indicators
In order to process the feedback from the 150,000 customers that frequent its stores every day in a structured manner and make it measureable, the retailer MPREIS was looking for a powerful software solution. The company found what it was looking for in Serviceware:
“The average response time has been reduced by 10% since its introduction. The cross-company, uniform documentation of all requests from customers and branches made possible by Serviceware is a substantial relief in our day-to-day workload. In addition, it delivers the basis for evaluations so as to improve the quality of the product and service continuously”, Ms. Martha Klotz of MPREIS explains.