helpLine IT Solutions

helpLine IT solutions GmbH

Service management and IT solution services in Austria

We excel in service in Austria

helpLine GmbH, with its headquarters in Vienna, represents the PMCS.helpLine Software Group in Austria.

More and more companies are realigning their corporate divisions in terms of digitization. The theme of service plays a major role in the support of these changes: In the age of digitization, service-oriented end-to-end processes constitute a key factor.

We support companies in the digitization of their service processes on a uniform platform – with custom-fitted consultancy  and with our software solutions of helpLine, anafee and Serviceware.

The “IT Solution Services” division develops and implements PMCS.helpLine solutions for the management of your data, your data security and your IT, based on the products of leading technology partners.

from right: Wolfgang Schwed, Managing Director of helpLine IT Solutions GmbH, with the Service Management Team of Wiener Wohnen

from right: Wolfgang Schwed, Managing Director of helpLine IT Solutions GmbH, with the Service Management Team of Wiener Wohnen

helpLine Customer Vorarlberg

IT Service Management

With the ITIL-certified helpLine software

With the helpLine solution for your IT Service Management, we support you with the optimization of IT service processes and the reduction of IT service costs. User-friendliness of the ITSM solution takes center stage in the development of helpLine. Because then your employees will have fun with the service and be able to attain a high level of customer satisfaction in tandem with maximum efficiency. Hybrid operation models – on premises, cloud & managed services – ensure the smooth operation of your solution.

helpLine – the solution for your IT Service Management

Customer Service Management

Total satisfaction service for your customers with Serviceware

Positive experience in customer service is a direct way to retain your customers and improves your image on the market. With the Serviceware solution, you can guarantee all-round successful customer service and boost your earnings.

With Serviceware, we are giving you a consistent platform for all areas of service delivery. For every inquiry, for every service task.

Serviceware CSM – the solution for your Customer Service Management

Customer Wiener Wohnen
anafee Customer bank of austria

Financial management for shared services:

Transparent costs for shared services – clear values for your business

The role of shared service functions, such as IT, finance or human resources in business is changing. To an increasing degree, it is developing from the “back office” into “service partners” for the business. A new challenge for the management of shared services: The service departments should guarantee a high and measureable quality, while simultaneously achieving a sustainable reduction in costs.

Clearly defined services, oriented on the strategic targets of the company, with a price-performance ratio that is compliant with the market, make this possible. For this, you require standardized, scalable tools that facilitate the complete transparency in the business service management: Financial management software such as anafee.

anafee – the solution for your Financial Management – Get in-depth information on www.anafee.de!

Our great partners in Austria

Our Partner "novigo"
Our Partner "evonis"
Our Partner "Hillside"

IT Solution Services

For your storage, security and systems management

The “IT Solution Services” division develops and implements helpLine IT solutions for the management of security, storage and systems, based on the products of leading technology partners.

In a collaboration based on trust with our renowned partners Nexthink, Symantec, Sophos, Quantum and baramundi,  we always have one goal in mind: to boost the quality of your IT and lower your costs.

PMCS has been selected as Nexthink Gold Partner. Together, we give you an overview of your IT infrastructure from the perspective of the end user. Through the use of Nexthink IT Operations Analytics, you monitor the service availability and relieve the service desk at the same time.

IT solution services – process optimization for your company with powerful strategic partners. An overview about our IT solutions services can be found here: www.pmcs.de

The video will show you how to get an overview of your IT infrastructure from the perspective of the end user.

Here’s how you can find us

helpLine IT solutions GmbH

Landstraßer Hauptstraße 71

Top 205

1030 Vienna

Austria

Tel.: +43 (1) 715 4180-0

Fax: +43 (1) 715 4180-90

kontakt@helpline-it.at

Represented by:
Harald Popp
Wolfgang Schwed

Legal form:
Limited liability company (Gesellschaft mit beschränkter Haftung)

Registered office:
Vienna

Entry in the Commercial Registry:
Entry in the Commercial Registry.

Registry court: Vienna District Court 2/20;
company no. 250726 s, Vienna Commercial Court

VAT ID:
VAT identification number according to the Value Added Tax Act:

ATU58123319

General Terms