Your partner for service management in Germany
IT Service and Customer Service Management
Digitize all your service processes on one single platform
With more than 500 customers, helpLine is one of the leading suppliers of service management software in the European region.
With the helpLine products of helpLine and Serviceware, you manage every step in the service process chain with state-of-the-art software, which has won international awards. With this, your company is ideally positioned in the areas of IT Service Management and Customer Service Management.
Rapid implementation of your requirements and top-level support
helpLine as central ITSM platform for German Air Navigation Services (Deutsche Flugsicherung)
“What I would particularly like to underscore is the positive and constructive collaboration and support given by the technical consultancy of helpLine. The IT consultants implemented the requirements quickly and comprehensively as early as in the proof-of-concept stage. The technical support of helpLine is absolutely marvelous, delivering superior quality already during the feasibility study.”
Dr. Jörg Kundler, Head of IT Services & Infrastructure, SH/I DFS Deutsche Flugsicherung GmbH