Bienvenido a PMCS.helpLine Software Group.

¿Le gustaría ser parte de nuestro crecimiento internacional como desarrollador de software?

Who is the PMCS.helpLine Software Group?


Our mission is to provide enterprises of any size with software solutions and services to offer their customers the best services possible.

We are a growing team of more than 280 colleagues across eight locations in Germany, Austria, Switzerland, the Netherlands, and Spain.

Currently, more than 60 developers are building the Enterprise Service Platform, an Enterprise Service Management business software solution suite used by more than 500 international companies for the management of their service processes.


Our DNA is: „We Live Service!“

Grow with us and join us as a:


What does our office in Palma offer to you?

Our office in Palma is located in Son Castelló, close to the metro station. We are occupying the top floor of a new office building with state-of-the-art infrastructure and private parking.
Besides the two development teams, our Palma office also serves as an international training center for the group, offering both external and internal trainings.


Here is our new office: 

PMCS.helpLine Software S.L.
Carrer Gremi Ferrers 35
07009 Palma
Illes Balears
Phone: +34 912 582 853

How do we collaborate?

„At PMCS.helpLine, everybody has a strong sense of entrepreneurship. A high degree of personal freedom comes with a high level of responsibility. It’s the result that counts. This applies for each SCRUM team as well as for any other team at PMCS.helpLine.
We are absolutely passionate about delivering the best solution possible to our customers. And that means that we really like what we do and that we can always rely on and trust our team members and colleagues.”

David Rodríguez
Senior Software Developer

More than 500 customers are using our software from SME to blue-chip enterprise

What solutions do we build for our customers?

We build solutions in the field of Enterprise Service Management. The PMCS.helpLine Enterprise Service Platform (ESP) currently consists of the solutions:

  • helpLine – for Service Process Management 
  • anafee – for Financial Management / Technology Business Management
  • Serviceware – for Service Resource Management

How do we develop software?


We are doing agile software development using the SCRUM methodology. Usually we deliver 2 releases per year. A virtual architecture board leverages synergies across our different solutions and technologies. All teams work on one Team Foundation Server. Transparence and communication is key!

Our development teams are located in Cologne (Germany), Munich (Germany) , Palma (Spain) and Leiden (Netherlands). Leiden is also home of the PMCS.helpLine Design Center which is responsible for a consistent UX across all solutions.

And we really do these hackathons.

Prominent words: about delivering the best solution, absolutely passionate about delivering the, and that means that we, any other team at pmcs.helpline, are absolutely passionate about delivering, as for any other team, as well as for any, best solution possible to our, delivering the best solution possible, field of enterprise service management, for any other team at, here is our new office, passionate about delivering the best, solution possible to our customers, that means that we really, the best solution possible to, the field of enterprise service, the pmcs.helpline enterprise service platform, we are absolutely passionate about, and well as for any other.