Customers

References – Tried-and-tested solutions suitable for practice

Read why our customers are happy with their choice.

Financial accounting for a global agricultural enterprise

Profitable – AGRAVIS service provider establishes central ”Shared-services business warehouse”

FINVIS Business Services GmbH has made the costs and benefits of its finance & accounting shared services transparent throughout the enterprise. For that purpose, the 100 percent subsidiary of the AGRAVIS enterprise has implemented the controlling software anafee., and integrated platform that enables FINVIS to make their services more efficient and align them more closely with customer requirements.

Highlights:

  • Usage-based accounting of 90 % of the shared service costs
  • Savings of three to four weeks in the planning phases
  • Extensive transparency of cost and value flows

Read more in the FINVIS user report

Learn more about our financial management

Anafee klant palfinger

Financial management: IT cost accounting in the international industry

PALFINGER AG charges its IT costs to the respective originator with anafee

PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in a manner as transparent as possible and then allocate them to their respective originator. When it comes to IT controlling, PALFINGER relies on professional IT financial management by using the financial management solution anafee.

Read more in the PALFINGER user report

Learn more about our financial management solution anafee

IT service management at one of the largest chemical parks in Europe

With helpLine, CURRENTA achieves better service quality and higher user satisfaction

CURRENTA introduced a new solution for the IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of one of the largest chemical parks, the “Chempark” locations in the German cities of Leverkusen, Dormagen and Krefeld, realized the project together with the software manufacturer PMCS.helpLine in six business areas.

Read more in the customer interview with the head of CURRENTA’s IT, Mr. Manfred Jandke

Learn more about our ITSM solution helpLine

helpLine klant currenta

Customer interview: External customer satisfaction via internal service quality

With Serviceware, SORTIMO improves the communication across departments

The training & support department of Sortimo, a manufacturer of car equipment for service vehicles, assists the sales organization of their company. All sales inquiries end up there and need to be managed in a centralized manner. Therefore, the exchange with IT, construction, production, and quality management is of major importance.

“The efficiency of the team and the quality of their work have significantly improved thanks to the best practice processes and the feedback has been almost exclusively positive”, Thoralf Lasczyk, Service Manager Export/Manager Training & Support, Sortimo explains.

Read more in the Sortimo customer interview

Learn more about our customer and field service management solution Serviceware

Is excellent service the deciding factor for you as well? Learn more in our best practice examples on how you can set up your service to be even better.

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