Customers

References – Tried-and-tested solutions suitable for practice

Read why our customers are happy with their choice.

Financial accounting for a global agricultural enterprise

Profitable – AGRAVIS service provider establishes central ”Shared-services business warehouse”

FINVIS Business Services GmbH has made the costs and benefits of its finance & accounting shared services transparent throughout the enterprise. For that purpose, the 100 percent subsidiary of the AGRAVIS enterprise has implemented the controlling software anafee., and integrated platform that enables FINVIS to make their services more efficient and align them more closely with customer requirements.

Highlights:

  • Usage-based accounting of 90 % of the shared service costs
  • Savings of three to four weeks in the planning phases
  • Extensive transparency of cost and value flows

Read more in the FINVIS user report

Learn more about our financial management

Anafee klant palfinger

Financial management: IT cost accounting in the international industry

PALFINGER AG charges its IT costs to the respective originator with anafee

PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in a manner as transparent as possible and then allocate them to their respective originator. When it comes to IT controlling, PALFINGER relies on professional IT financial management by using the financial management solution anafee.

Read more in the PALFINGER user report

Learn more about our financial management solution anafee

IT service management at one of the largest chemical parks in Europe

With helpLine, CURRENTA achieves better service quality and higher user satisfaction

CURRENTA introduced a new solution for the IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of one of the largest chemical parks, the “Chempark” locations in the German cities of Leverkusen, Dormagen and Krefeld, realized the project together with the software manufacturer PMCS.helpLine in six business areas.

Read more in the customer interview with the head of CURRENTA’s IT, Mr. Manfred Jandke

Learn more about our ITSM solution helpLine

helpLine klant currenta
Serviceware klant mpreis

Customer service management: Use customer feedback and complaints in retail

With Serviceware, the MPREIS supermarket chain turned customer feedback into quality indicators

The retailer MPREIS was looking for a powerful software solution in order to process the feedback from 150,000 customers, that frequent their stores every day, in a structured and measurable manner. The company found what it was looking for in Serviceware:

“The average response time has been reduced by 10% since its introduction. The cross-company, uniform documentation of all requests from customers and branches made possible by Serviceware is a substantial relief in our day-to-day workload. In addition, it delivers the basis for evaluations thereby continuously improving product and service quality ”, Ms. Martha Klotz of MPREIS explains.

Read more in the MPREIS user report

Learn more about our customer and field service management solution Serviceware

Is excellent service the deciding factor for you as well? Learn more in our best practice examples on how you can set up your service to be even better.

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