Welcome to the PMCS.helpLine Software Group.

Your partner for strategic consultation, individual software solutions, tailor-made processes, and first-class support.

Mainbanner "We live Service"

Quality and cost efficiency for your business

Benefit from uniform IT services and solutions from a single source.

Icon 10 Percent

Service Management

IT service, customer service, mobile customer service, service controlling – utilize a uniform platform for all service processes.

Icon 64 Percent

Strategic Service Consulting

The ideal combination of the top management consultation approach and a perspective on what is possible. For your optimal business IT alignment.

Icon 100 Percent

IT Solution Services

Individual software solutions & managed services for your security, Data, and systems management – based on the products of leading technology partners.

Do you want to prove the value of IT and its contribution to your company’s overall business performance ?

Read the anafee white paper about 8 approaches to transform complex IT cost structures into simple, actionable figures to gain 100% transparency over your IT performance.

  • Design IT services that ensure overall company success
  • Provide precise budgeting and planning with less effort
  • Make better IT decisions

Our secret of success

The foundation for an excellent project result is the trusting cooperative partnership with our customers, partners, and employees.


Rolf Loevenich,
head of IT administration,
ifb group

“PMCS.helpLine is intimately familiar with the products that it offers. We benefit from this knowledge in everything ranging from the selection of solutions up to the hotline support. For this reason, as customers, in our intensive collaboration we simply feel secure and in safe hands.”

Tim Schönnagel
IT Project Manager
KZVK Rheinland-Westfalen

„We don’t have to worry about our backup any more since we since we introduced PMCS.helpLine’s managed services. On top, we save a lot of time and resources since PMCS.helpLine provides a lot of best practices. We can focus on our core business now.“


Rico Biron,
team leader IT infrastructure and support,
PMCS.helpLine Software Group

“The work climate at the PMCS.helpLine Software Group is very pleasant. Everyone is supported according to their specific strengths and weaknesses and as a result can achieve their specific goals in an excellent manner.”

Logos customers

Would you also like to take on exciting projects for well-known customers together with pleasant colleagues?

Whether training, dual curriculum, traineeship, or direct entry – with us you will not only be challenged but also supported in an optimal manner. Become a member of our great team!

Get to know the advantages of the PMCS.helpLine software solutions for the digitization of your business processes.

helpLine Logo
Serviceware Logo
Anafee Logo
SSC Logo
Prominent words: for, for your, individual software solutions, it, lot of, managed services, of, of it, of the, pmcs.helpline software, pmcs.helpline software group, since we, software group, software solutions, the pmcs.helpline, the pmcs.helpline software, the pmcs.helpline software group, the products, time and, and to.